To let the package arrive to you successfully, there has some tips that wish every dear customer pay attention to:
* Please confirm if the address is correct, especially take care if the post code can match your city.
* Po. Box address only suit for standard shipping, if you want expedited shipping, please change to your physical address.
* Expedited shipping by Fedex are shipped without Signature Confirmation after covid, which may caused the package lost. If you are not home and no one can get the package for you upon delivery, please contact Fedex to appoint delivered time. Or you can change address to another place.
* We may not shipping from your country. International shipments may be subjuct to import duties&taxes. As these charges varys from country to country, we can't calculate them in advance, and you will be responsible for any chages might occurred.
* Any question, please contact firstname.lastname@example.org
* * * * * * * * * * *Now let me introduce our Shipping & Delivery police.* * * * * * * * * * *
1. Free Shipping Service
①All orders will enjoy free standard shipping service.
②If the order over $79, the order will enjoy free expedited shipping
*Free shipping only applies to Noth Amarica and some part of Europe.
2. Pay extra to get fast shipping
If your order not over $79 or not the place where enjoy to free shipping, you can select the expedited shipping on checkout page to enjoy fast shipping. Generally $18, part of countries has lower or higher shipping fees.
We offer worldwide shipping except several country!
Shipping & Delivery Times:
After you place the order, we need time to prepare the product. Generally we will send the hair out in 24 hours unless there is a fraudulent warning or shipping address error. We don't ship during weekends or Chinese holidays.
Standard shipping: Takes 10-19 days on the way.
Expedited shipping send by DHL Fedex or TNT: Generally 2-7 days on the way
All prices on the website include FREE express shipping*. Your hair extensions are shipped from our warehouses located in either China, US or UK.
Some type of hand made product need more time to prepare:
Hair topper: 30 business days before shipping
Wigs: 30 business days before shipping
If you need the product in short time and can't get it, please contact email@example.com to find ways to help you.
A Back order occurs when there is an influx of orders that surpass our supply of items. When this occurs, we will notify you immediately and you will have a choice of:
- waiting for your item until we receive more inventory
- Switching out your item for a different color or style.
- Remove the item from the order.
*Any orders with Fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.
Tracking Your Package:
All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. When we fullfill your order, we will send emails to inform you that. You also can check that on your order page to track your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1–4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Please contact us only AFTER you have spoken with your courier for assistance.
Sometimes the mail courier can get delayed by a few hours so plan your hair appointments in advance. We do not control shipping. We process and ship the orders daily. Although it is rare, orders can be lost or delayed due to weather and other uncontrollable forces by the mail courier. We cannot be responsible for these delays. Our most trusted and reliable shipping courier is Fedex, DHL, USPS.