To let the package arrive at you successfully, there are some tips that wish every dear customer pay attention to:

  • Please confirm if the address is correct, especially take care if the postcode can match your city.

  • Po. Box address only suits standard shipping, if you want expedited shipping, please change to your physical address.

  • Expedited shipping by FedEx is shipped without Signature Confirmation after covid, which may cause the package lost. If you are not home and no one can get the package for you upon delivery, please contact FedEx to appoint a delivery time. Or you can change the address to another place.

  • We may not ship from your country. International shipments may be subject to import duties & taxes. As these charges vary from country to country, we can't calculate them in advance, and you will be responsible for any changes that might occur.

  • Any question, please contact


Our Shipping & Delivery police


Shipping Service:

1. Free Shipping Service

  • For most countries, when the order over $99, you will enjoy free expedited shipping(For UK and Canada, when the order over $119, you will enjoy free expedited shipping)

  • Free standard shipping only applies to USA addresses now.

2. Pay extra to get fast shipping

  • If your order not over $99 or not the place where enjoy free shipping, you can select the expedited shipping on the checkout page to enjoy fast shipping. Generally $18, part of countries has lower or higher shipping fees.

  • We offer worldwide shipping except for several countries!

  • EU changes the VAT law. From July 1st, every international package that ships to the EU will be tax. Please pay attention to the message from the Custom and pay for the tax in time.

Shipping & Delivery Times:

After you place the order, we need time to prepare the product. Generally, we will send the hair out in 24 hours unless there is a fraudulent warning or shipping address error. We don't ship during weekends or Chinese holidays.

Standard shipping: Takes 10-19 business days on the way.

Expedited shipping send by DHL FedEx or TNT: Generally 3-7 business days on the way

Worldwide shipping


All prices on the website include FREE express shipping*. Your hair extensions are shipped from our warehouses located in either China, the US, or the UK.

Some types of handmade product needs more time to prepare:

  •  Hair topper: 30 business days before shipping

  •  Wigs: 60 business days before shipping

If you need the product in a short time and can't get it, please contact to find ways to help you.

Back Orders:

A Back order occurs when there is an influx of orders that surpass our supply of items. When this occurs, we will notify you immediately and you will have a choice of:
  • Waiting for your item until we receive more inventory

  • Switching out your item for a different color or style.

  • Remove the item from the order.

*Any orders with Fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.

Tracking Your Package: 

      All shipments have real-time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. When we fulfill your order, we will send emails to inform you that. You also can check that on your order page to track your package.    

      If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1–4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Please contact us only AFTER you have spoken with your courier for assistance. 

Sometimes the mail courier can get delayed by a few hours so plan your hair appointments in advance. We can't control shipping. We process and ship the orders daily. Although it is rare, orders can be lost or delayed due to weather and other uncontrollable forces by the mail courier. We cannot be responsible for these delays. Our most trusted and reliable shipping courier is FedEx, TNT, DHL, USPS.
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