Return for Exchange & Refund
30-Day Return/Exchange Policy:
To ensure that each customer can enjoy a pleasant shopping without worries, we support 30 days easy return for exchange hair or refund. If you want to return/exchange for some reasons, or have any request about hair, please learn our return policy and contact firstname.lastname@example.org to serve you.
Return / Exchange Conditions:
1.The hair don't be used. We don't wish our hair was used for short time enjoy and be returned after using.
2. The hair don't accept return after dyed. Our hair has been color altered and processed, if you want to color the hair, it's your try. We can't accept if the hair has been second colored.
Also the hair can't be cut or destroied. If it's our quality problem, we will take responsiable for that. If you have damaged hair and withhold this information, we will no longer provide after sales service.
3. We only accept return who communicate with us, telling why and what you want to return, and we will note your information. We will solve all of your problem, include return, and don't wish receive an return can't match any return record.
Once the goods are dispatched, order cancellation and rejection are not supported, and we will not bear the costs incurred.
If you no longer need this order, please contact customer service in time to provide you with a solution.
4. If you return for a full refund, we can't refund the shipping fees. Because we actually have offered the shipping service which you paid.
5. Customize product, including customize length, color and cap size, don't accept return. Any customize order will basid on well communication.We will let you know the might result.
6. Don't accept return if you keep the hair over 30 days. After 30 days you received the hair, it can't be return cause the keep status might let the hair bad situation. When you get the hair, please check if you want that early.
These conditions won't happen if we sincerly communicate and understand each other. We always wish our customer have a pleasant shopping even you don't want it anymore.
Prepare before return the hair back:
1. Please note your order number (Looks like LV19 ****) in the package so that we can match your order information as soon as we receive the return.
If you want an exchange, please note more details about where is wrong, what hair you want.
2. Try to restore the look when you received the package. Put the hair in the pack, and avoid excessive crushing of hair. Try to keep the product comfortable on the way back.
3. It's very important to CONTACT WITH OUR CUSTOMER SERVICE STAFF. We will waiting for your message and reply to solve your any problem. Any problem, please contact our customer service first, she will offer you the best way to do it.
You are so kind to do this to let the return easy for both of us, love your kindness!!!
Who bears the returned freight？
Depending on different real condition, we won't afford returning fees for every return. We only afford return fees for follow cases:
1. Return due to the hair has quality problem, you want to return for exchange hair or just full refund.
2. You ordered A, we send B. We send wrong hair to you, including wrong color, length or size. If you want to return for exchange right hair or just want full refund, we will afford the return shipping fees.
3. After good communication, we have reached an agreement and we are willing to pay the returned freight.
Refund/ Exchange Time:
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing.
If there has very short time that you want the refund/ exchange, please contact our email, our customer service will communicate to help you try to get faster speed.
Ordering hair online might have choose wrong hair. Wrong length, Color don't match, size not fit, ect. It's never problem to exchange right hair as long as you like our hair. We have return policy to ensure that both parties feel fair and satisfied during the exchange process.
Please note, however, that both parties will have certain losses in terms of time and money. This is inevitable. Please consider carefully before placing an order so that we won't regret the lack of consideration and be willing to bear the corresponding exchange losses.
Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change on an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.
With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.