Want to know more about the shipping service, click here to check.
30-Day Return/Exchange Policy:
To ensure that each customer can enjoy pleasant shopping without worries, we support 30 days easy return for exchange hair or refund. If you want to return/exchange for some reasons, or have any requests about hair, please learn our return policy and contact firstname.lastname@example.org to serve you.
Return / Exchange Conditions:
The hair should not be used. We don't wish our hair was used for a short time enjoy and be returned after use.
The hair doesn't accept return after dyed. Our hair has been color altered and processed. We don't accept returns if the hair has been second colored.
Also, the hair can't be cut or destroyed. If it's our quality problem, we will take responsibility for that. If you have damaged hair and withhold this information, we will no longer provide after-sales service.
We only accept returns who communicate with us, explaining the reasons for their return and specifying the items you wish to return. Additionally, please provide a clear photograph of the received product. Once this information is received, we will proceed to document your request. We will offer after-sales service to you to solve all of your problems. We don't want to receive a return that can't match any return record. If you no longer need this order, please contact customer service in time to provide you with a solution. Please do not send the products back privately. We will arrange the nearest warehouse according to your location. It may not be possible to return the goods normally if the goods sent back privately, hope you understand and support.
Once the goods are dispatched, order cancellation and rejection are not supported, and we will not bear the costs incurred.
5. If you return for a full refund, we can't refund the shipping fees. Because we actually have offered the shipping service which you paid.
6. Don't return if you keep the hair over 30 days. After 30 days you received the hair, the package couldn't be returned cause the keep status might let the hair bad situation. When you get the hair, please check if you will keep the hair as soon as possible that early.
These conditions won't happen if we communicate well and understand each other. We always wish you have a pleasant shopping even you don't need it anymore.
Prepare before return the hair back:
Please note your order number (Looks like LV19 ****) in the package so that we can match your order information as soon as we receive the return. If you want an exchange, please note more details about where is wrong, what hair you want.
Try to restore the look when you received the package. Put the hair in the pack, and avoid excessive crushing of hair. Try to keep the product comfortable on the way back.
It's very important to CONTACT WITH OUR CUSTOMER SERVICE STAFF. We will wait for your message and reply to solve your problem. Any problem, please contact our customer service first, we will offer you the best way to do it.
You are so kind to do this to let the return easy for both of us, love your kindness!!!
Shipping cost for returned packages：
Depending on the different real conditions, we won't afford to return fees for every return. We only afford return fees for the following cases:
Return due to the hair has quality problem, you want to return for exchange hair or just full refund.
You ordered A, we send B. We send the wrong hair to you, including the wrong color, length, or size. If you want to return for exchange right hair or just want a full refund, we will afford the return shipping fees.
After good communication, we have reached an agreement and we are willing to pay the returned freight.
*About restock fees:
If the original package is correct and you want to return the package for exchange or refund, the restock fees are needed. The fee is 15% off the order amount.
Refund/ Exchange Time:
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing.
If you need the refund/ exchange in a very short time, please contact our email, our customer service will communicate to help you try to get faster speed.
When you order hair online, you might have chosen the wrong hair. Wrong length, color don't match, size not fit, etc. It's never a problem to exchange the right hair as long as you contact us in time. Our return policy ensures that both parties feel fair and satisfied during the exchange process.
Please note, however, when starting the return policy, both parties will have certain losses in terms of time and money. This is inevitable. Please consider carefully before placing an order. So that we won't regret the lack of consideration and be willing to bear the corresponding exchange losses.
Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change to an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.
With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.