Below FAQ are some common concerns of our clients. If you have other questions, please just send it to service@laavoo.net
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Generally we will send the hair out in 24 hours unless there is afraudulent warning or shipping address error. We don't ship during weekends or Chinese holidays. Delivery details will be provided in your confirmation email.

Standard shipping: Takes 10-15 days on the way.
Expedited shipping send by DHL Fedex or TNT: Generally 2-7days on the way.
Click to check more of our shipping policy: https://laavoo.net/pages/shipping-delivery
We use all major carriers, and local courier partners. If you prefer some kind of shipping, you can contact us.
The lifespan of LaaVoo Remy hair can range anywhere between 2-4 months. Virgin hair can last between 6 to 12 months. It depends on the general care they receive and how often they are worn. The important thing to remember is that your hair extensions don't have a natural hydration source like your own hair does. So keeping them moisturized and reducingdryness is crucial to prolonging their lifespan.
We have 14inch hair to 30 inch hair. If you feel the hair length not suit you, please feel free to contact us. We'd like to check for you.
Since LaaVoo Hair are made of 100% remy human hair, however, they can be cut or trimmed to any desired length by an experienced hair stylist if you are interested in a shorter length.
We're always open to feedback! Should you be interested in a specihc length that wedon't currently carry, kindly send us an email at service@laavoo.net and we'll be happy to share your suggestion with our Product Development team for future consideration.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.And please check our return policy to get more tips of return: https://laavoo.net/pages/return-exchange-refund
If the hair extensions have been properly installed, it won't damage your hair. Godd method of install is important. If you go to salon to apply your extensions, just ignore the problem. If you install them by yourself, you should search to check some knowledge before apply or remove them by your hair.
Of cause yes. You can sleep with hair extensions. But if possible. please make braid or other ways to avoid damage them and your own hair during sleep.
All the extensions were designed accept wash. You can wash your hair with extensions on head. But be careful:
1. Please don't wash your hair after you apply the extensions in 48-72 hours. They need some time to stick to your hair and come to stable situation.
2.Tape in hair extensions and some keratin pre bonded hair extensions will loses its viscosity when touching shampoo. Don't let the shampoo touch them with long time.
"Remy" refers to the alignment of the hair cuticle, or the outermost layer of the hair shaft. It is collected from the donor in a way that keeps the hair's cuticles aligned and going in the same direction. When the cuticles are intact, the hair stay silky smooth and is less-prone toannoyances like tangling, shedding, and fly aways. Virgin human hair that is unprocessed and unaltered. Virgin hair meet any condition of "remy" but damage less. Totally keep the hair healthy.
Just like your natural hair, extensions will shed. Shedding is a common occurrence with hair extensions and because they are made of human hair, you can expect some shedding through out their lifespan. As you brush and style your extensions, some fal-outmay occur so don't be surprised or worried when this happens. This, however, does not mean to reduce the amount you brush your extensions as you can minimize shedding in other ways. Keep in mind, extensions are more likely to shed when they are dry and brittle.
For Thin Hair: 100 grams is enough to make a full head, 50 gram to add hair volume
For Thick hair: 150 grams to 200 grams will be enough
Tips: The weight of the hair is same from 14inch to 24inch, the longer the hair is, the thinner it is. You need to choose more hair if you have longhair.
Tips: The weight of the hair is same from 14inch to 24inch, longer hair will be thinner. You need to choose more hair if you have long hair.
Matting and tangling is a normal occurrence with not just your natural hair but with all types of hair extensions. This can happen due to a lack of constant brushing, weather, or dryness. A common reason why extensions tangle and get mattedthroughout the day is because of a combination of sweat, heat, and friction. Also,keep in mind that when human hair is constantly moving around it's going to matt or'clump' together in pieces.

If you aren't brushing your hair consistently, you're giving the hair the opportunity tomatt and tangle. During the day, we generate heat at the nape of our neck and scalp, and often times we sweat back there too. Your sweat is salty, acidic and can dry outyour hair extensions. When you add additional hair volume to this combination andconstantly move your head throughout the day, tangling and matting will occur.

Weather can also contribute to tangling, whether it be due to the wind, humidity or heat. Humiditywill add a lot of moisture to the environment which will cause yourhair to frizz up and tangle. Heat will do just the opposite as it will dry it out.
Yes, our hair accept colored to darker color. It also accept straighten and curlied. But please care that these will damage the hair extensions as it does to your own hair.
We can not guarantee it is 100% same with the picture, be aware of the color different. As different device will has color difference. 

At the same time, different people has different expection of the hair, it is hard to satisfy every one. If you are confused of the color, please feel free to contact us for further color match.
Please feel free to send us photos of your hair color or the hair color you want, wecould help you match the color, customized order is also available:) Contact: service@laavoo.net
Due to strict credit card testing, some payments will be rejected by oceampayment. Please try more times of payments. Follow is one method to pay from credit card. https://laavoo.net/pages/failed-payment-from-credit-card
You can contact us through our contact page! We will be happy to assist you. https://laavoo.net/pages/contact-us
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