1. Free Shipping Service
①For most countries, when the order over $79, you will enjoy free expedited shipping
②Free standard shipping only applies to USA addresses now.
2. Pay extra to get fast shipping
If your order not over $79 or not the place where enjoy free shipping, you can select the expedited shipping on the checkout page to enjoy fast shipping. Generally $18, part of countries has lower or higher shipping fees.
We offer worldwide shipping except for several countries!
*EU changes the VAT law. From July 1st, every international package that ships to the EU will be tax. Please pay attention to the message from the Custom and pay for the tax in time.
Shipping & Delivery Times:
After you place the order, we need time to prepare the product. Generally, we will send the hair out in 24 hours unless there is a fraudulent warning or shipping address error. We don't ship during weekends or Chinese holidays.
Standard shipping: Takes 10-19 days on the way.
Expedited shipping send by DHL FedEx or TNT: Generally 2-7 days on the way
All prices on the website include FREE express shipping*. Your hair extensions are shipped from our warehouses located in either China, the US, or the UK.
Wan to know more about the shipping service, click here to check.
30-Day Return/Exchange Policy:
To ensure that each customer can enjoy pleasant shopping without worries, we support 30 days easy return for exchange hair or refund. If you want to return/exchange for some reasons, or have any requests about hair, please learn our return policy and contact email@example.com to serve you.
Return / Exchange Conditions:
1.The hair should not be used. We don't wish our hair was used for a short time enjoy and be returned after use.
2. The hair doesn't accept return after dyed. Our hair has been color altered and processed. We don't accept returns if the hair has been second colored.
Also, the hair can't be cut or destroyed. If it's our quality problem, we will take responsibility for that. If you have damaged hair and withhold this information, we will no longer provide after-sales service.
3. We only accept returns who communicate with us, telling why and what you want to return, and we will note your information. We will offer after-sales service to you to solve all of your problems. We don't want to receive a return that can't match any return record.
Once the goods are dispatched, order cancellation and rejection are not supported, and we will not bear the costs incurred.
If you no longer need this order, please contact customer service in time to provide you with a solution.
4. If you return for a full refund, we can't refund the shipping fees. Because we actually have offered the shipping service which you paid.
5. Don't return if you keep the hair over 30 days. After 30 days you received the hair, the package couldn't be returned cause the keep status might let the hair bad situation. When you get the hair, please check if you will keep the hair as soon as possible that early.
These conditions won't happen if we communicate well and understand each other. We always wish you have a pleasant shopping even you don't need it anymore.
Want to know more about the return& refund service, click here to check.